Welcome to the website of National Homoeo Laboratory. By accessing, browsing, or purchasing products through our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.
General Terms
These Terms and Conditions govern the use of our website and all purchases made through the online platform operated by National Homoeo Laboratory.
By placing an order, creating an account, or using any services available on the website, you confirm that you have read, understood, and accepted these terms.
National Homoeo Laboratory reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised terms.
User Responsibilities
Users agree to provide accurate, complete, and current information while registering, placing orders, or communicating with us.
Any misuse of the website, including fraudulent transactions, unauthorized access, or activities that disrupt website operations, may result in suspension or termination of access and may lead to legal action where applicable.
Orders and Acceptance
All orders placed through the website are subject to acceptance and product availability.
National Homoeo Laboratory reserves the right to refuse, cancel, or limit any order for reasons including but not limited to pricing errors, stock shortages, suspected fraud, or inaccurate customer information.
An order confirmation received by email or SMS does not constitute final acceptance of the order.
Pricing and Payments
All prices displayed on the website are subject to change without prior notice.
Payments may be made through available online payment methods or through Cash on Delivery (COD), where applicable.
Applicable taxes, shipping charges, and other fees will be displayed during the checkout process.
Privacy and Information Sharing
By using the website, you consent to the collection and processing of information in accordance with our Privacy Policy.
National Homoeo Laboratory may disclose user information to regulatory authorities, law enforcement agencies, payment partners, logistics providers, or other authorized entities where required by law or for resolving disputes, fraud investigations, or security concerns.
Limitation of Liability
National Homoeo Laboratory shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the website, purchase of products, delays in delivery, technical failures, or any circumstances beyond our reasonable control.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts having authority over the matter.
Cash on Delivery (COD) Policy
To provide convenience to our customers, National Homoeo Laboratory offers Cash on Delivery (COD) on selected orders and locations, subject to the following conditions.
1. COD Eligibility
- Cash on Delivery is available for eligible orders within the value range specified on the website.
- Availability of COD may vary depending on delivery location, order history, product category, or operational considerations.
2. Order Verification
- National Homoeo Laboratory may contact customers via phone call, SMS, email, or other communication channels to verify order details before dispatch.
- Orders that cannot be verified within a reasonable timeframe may be delayed or cancelled.
3. Payment at Delivery
- Customers must make full payment at the time of receiving the order.
- Payment should be made directly to the authorized delivery representative.
- Customers are encouraged to keep the exact payable amount ready whenever possible.
4. Delivery and Acceptance
- Customers should verify that the package is received in good condition before accepting delivery.
- Any visible damage, incorrect product, or delivery-related concern should be reported immediately to the delivery personnel and our customer support team.
5. Cancellation of COD Orders
- COD orders may be cancelled before dispatch by contacting customer support.
- Once the shipment has been dispatched, cancellation requests may not be accepted.
6. Failed Delivery Attempts
- If delivery cannot be completed due to customer unavailability, incorrect address details, refusal to accept the order, or repeated failed attempts, National Homoeo Laboratory reserves the right to cancel the order.
7. Additional Charges
- Certain locations or order types may attract shipping, handling, or COD processing charges.
- Any such charges will be communicated during checkout or before order confirmation.
8. Returns and Refunds
- Products purchased through COD are covered under our applicable Return and Refund Policy.
- Approved refunds for COD orders will be processed through bank transfer, UPI, or any other refund method deemed appropriate by National Homoeo Laboratory.
9. Right to Amend
National Homoeo Laboratory reserves the right to revise, suspend, restrict, or withdraw the Cash on Delivery service at any time without prior notice. Updated terms will become effective immediately upon publication on the website.
