At National Homoeo Laboratory, customer satisfaction is important to us. We strive to ensure that all products are delivered in excellent condition and as ordered. This policy outlines the conditions under which cancellations, returns, replacements, and refunds may be processed.
Customer Support
If you have any concerns regarding your order, product quality, delivery, or refund request, please contact our Customer Support Team through the contact details provided on our website.
To help us resolve your concern efficiently, please provide your order number, product details, and a brief description of the issue.
Order Cancellation
Customers may request cancellation of an order before it has been processed and dispatched from our facility.
Once an order has been shipped or handed over to the logistics partner for delivery, cancellation requests cannot be accepted.
National Homoeo Laboratory reserves the right to cancel any order due to stock unavailability, pricing errors, payment issues, suspected fraudulent activity, or other operational reasons. In such cases, any eligible payment received will be refunded in accordance with this policy.
Returns and Replacement Requests
Customers may request a return or replacement if the delivered product falls under any of the following categories:
- The product received is damaged during transit.
- The product is defective or unusable upon delivery.
- The product delivered is different from the item ordered.
- The product received has crossed its expiry date at the time of delivery.
Any such concern must be reported within 24 hours of receiving the order, along with supporting photographs or documentation where required.
Upon receiving the request, our support team will review and verify the claim. Additional information may be requested to facilitate the verification process.
If the claim is found to be valid, National Homoeo Laboratory may, at its sole discretion, offer a replacement, store credit, or refund.
Refund Processing
Approved refunds will be initiated after successful verification of the claim and completion of any required return procedures.
Refunds for prepaid orders will generally be processed through the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or another suitable payment method after obtaining the customer’s payment details.
While we aim to process refunds promptly, actual credit timelines may vary depending on banks, payment gateways, and financial institutions.
Non-Returnable and Non-Refundable Cases
Return or refund requests may not be accepted under the following circumstances:
- The product has been opened, used, consumed, or altered.
- The product seal, packaging, labels, or identification markings have been tampered with.
- The return request is submitted after the specified reporting period.
- The product was ordered incorrectly by the customer.
- The product being returned does not correspond to the order invoice.
- Product batch details, serial numbers, labels, or other identifying information are missing, damaged, or do not match our records.
- The product was purchased during a non-returnable promotional offer, unless otherwise stated.
Inspection and Verification
National Homoeo Laboratory reserves the right to inspect returned products before approving any refund or replacement request. Decisions regarding the acceptance or rejection of claims shall be final and based on the findings of the verification process.
Changes to this Policy
National Homoeo Laboratory may update or modify this Cancellation and Refund Policy from time to time without prior notice. The latest version published on the website shall govern all transactions and customer requests.
Email Customer care – customercare@nationalhomoeolab
